RA Telecom offers three standard packages from basic to comprehensive. All call plans and ongoing support services are on monthly rolling agreements from day one without the need for large, upfront expense. Call plans can be switched easily at any time.
| Included Features | Packages | ||
| Entry edition | Standard edition | Enterprise edition | |
| Pricing, per user, per month | From £5 | From £10 | From £15 |
| Technical customer support | included | included | included |
| Free internal calls | included | included | included |
| Domestic 01, 02 & 03 minutes included per user, per month | – | unlimited* | unlimited* |
| Domestic major mobile (EE, O2, Three & Vodafone) minutes included per user, per month | – | 500 | 1,000 |
| International calling (national, mobile) | from 3p/min | from 3p/min | from 3p/min |
| Auto-attendant phone menus | optional | 1 included | 1 included |
| Visual and audible call identifier | included | included | included |
| Automatic call distribution, forwarding & diverting | included | included | included |
| Call transfer and pick up | included | included | included |
| Customisable hold music and announcements | – | included | included |
| Access to voicemail remotely | included | included | included |
| Voicemail search | included | included | included |
| Three-way Calling | included | included | included |
| Private Conference Facility | optional | optional | optional |
| Follow Me extensions | included | included | included |
| Call queues with position announcement | optional | 1 included | 1 included |
| Internet Faxing | optional | optional | optional |
| Access to Portal | included | included | included |
| Media Storage | 10MB | 100MB | 1GB |
| Multisite Support | – | included | included |
Entry-level package ideal for small teams, start-ups or sole traders that want a practical and secure phone system with basic features and customer support within a limited budget. This is a perfect option for those who want to have local business phone numbers diverted to a mobile device (a single phone that switches between a business and personal number).
Edition suitable for medium size organisations that want a fully operational phone system, with greater control over calls and better balance of features that support customer service experience. This package is provided with inclusive minutes and call queue option.
Enterprise edition is designed for larger teams, multi-sited and multi-occupant organisations with higher call volumes, that want a fully comprehensive phone system and more inclusive minutes. This option better serves organisations which have branches and team members or customers on the move.
RA Telecom can also offer a personalised package for larger organisations allowing users to customise their features.
Calls made over inclusive minutes are charged at pay as you use rates.